CUSTOMER PORTALS
Self-service web portals for customers (or suppliers) offer significant efficiency drivers.
Every request coming from customers takes internal time for handling, gathering information, and sending replies. When a portal is expanded to support core business processes as well, it further offers top line growth potential.
Building web-portals based on modules from main systems, like CRM or ERP, can be costly in terms of licences and time it takes to configure and customise. It often also comes with limitations in functional flexibility and ability to get data from other external systems.
Sprinting Software is highly experienced in building bespoke customer portals with a short time to market. They are either built from the ground up inside the company’s internal development environment or are based on Sprinting Platform.
BUILDING ADVANCED PORTALS
Building a customer web portal requires careful attention to user-experience as well as technical and security aspects.
Key considerations include:
- Optimal UX: Intuitive user-experience that optimises self-service and reduces the need for manual support.
- User roles & access control: Utilise role-based access control to manage user permissions effectively, including AD integration with main customers.
- Authentication & encryption: Implement secure authentication (e.g., multi-factor) and robust encryption (HTTPS).
- System integration and API: Ensure secure and seamless integration with existing systems, tools, reporting and databases.
- Data protection & compliance: In data handling, storing and access, comply with data protection regulations.
- Scalability & cloud: Leverage cloud infrastructure and services for scalability, monitoring and easy deployment.
- Admin backoffice: Good backoffice component for easy internal access, use, and administration.
Sprinting Software has extensive experience building advanced customer portals. It can be portals built from the ground up inside your organisation’s own environment and tech stack. It can also be built on Sprinting Software’s development platform that offers many of the needed capabilities out of the box.
VALUE FROM CUSTOMER PORTALS
Main business value
Improved efficiency
Self-service and automated processes.
Increase revenue
Increase customer engagement and sales.
Customer satisfaction
Increase customer support, satisfaction and retention.
Value Sprinting Software brings
Solid experience
Proven track record in building and delivering portals.
Technical highly skilled
Technology focus, and strong development and integration skills.
Fast time to market
Agile and lean development practices (and Sprinting Platform option).
CUSTOMER PORTALS
Self-service web portals for customers (or suppliers) offer significant efficiency drivers.
Every request coming from customers takes internal time for handling, gathering information, and sending replies. When a portal is expanded to support core business processes as well, it further offers top line growth potential.
Building web-portals based on modules from main systems, like CRM or ERP, can be costly in terms of licences and time it takes to configure and customise. It often also comes with limitations in functional flexibility and ability to get data from other external systems.
Sprinting Software is highly experienced in building bespoke customer portals with a short time to market. They are either built from the ground up inside the company’s internal development environment or are based on Sprinting Platform.
BUILDING ADVANCED PORTALS
Building a customer web portal requires careful attention to user-experience as well as technical and security aspects.
Key considerations include:
- Optimal UX: Intuitive user-experience that optimises self-service and reduces the need for manual support.
- User roles & access control: Utilise role-based access control to manage user permissions effectively, including AD integration with main customers.
- Authentication & encryption: Implement secure authentication (e.g., multi-factor) and robust encryption (HTTPS).
- System integration and API: Ensure secure and seamless integration with existing systems, tools, reporting and databases.
- Data protection & compliance: In data handling, storing and access, comply with data protection regulations.
- Scalability & cloud: Leverage cloud infrastructure and services for scalability, monitoring and easy deployment.
- Admin backoffice: Good backoffice component for easy internal access, use, and administration.
Sprinting Software has extensive experience building advanced customer portals. It can be portals built from the ground up inside your organisation’s own environment and tech stack. It can also be built on Sprinting Software’s development platform that offers many of the needed capabilities out of the box.
VALUE FROM CUSTOMER PORTALS
Main business value
Improved efficiency
Self-service and automated processes.
Increase revenue
Increase customer engagement and sales.
Customer satisfaction
Increase customer support, satisfaction and retention.
Value Sprinting Software brings
Solid experience
Proven track record in building and delivering portals.
Technical highly skilled
Technology focus, and strong development and integration skills.
Fast time to market
Agile and lean development practices (and Sprinting Platform option).
CONTACT US
You are very welcome to contact us to hear more about our capabilities within building customer portals.
CONTACT US
You are very welcome to contact us to hear more about our capabilities within building customer portals.
OTHER SERVICES
Agile Development
Strong lean and agile ways of working is essential for success. Develop your next digital solution cost-effectively and with high quality.
Multi-Tenancy Solutions
Basing an enterprise solution on a multi-tenancy and single code-line, will bring huge development efficiency and production of scale.
Software Conversion
Convert legacy software to modern software fast and efficiently, and by this revitalise the software, and business agility and value.
Sprinting Platform
An option is to build your unique solution on the Sprinting development platform. The platform will bring you half way there from day 1.
User Experience
Good UX is essential for the efficiency an adoption of a digital solution. Create a logic, lean and appealing strong UX together with us.
Cloud Solutions
Building your next digital solution cloud-native will bring you scalability, resilience, security, and cost-effectiveness.
OTHER SERVICES
Agile Development
Business is going through rapid digital transformation. Stay ahead of the game. Work with us to develop your next digital solution quickly and reliably.
Multi-Tenancy Solutions
Basing an enterprise solution on a multi-tenancy and single code-line, will bring huge development efficiency and production of scale.
Software Conversion
Convert legacy software to modern software fast and efficiently, and by this revitalise the software, and business agility and value.
Sprinting Platform
An option is to build your unique solution on the Sprinting development platform. The platform will bring you half way there from day 1.
User Experience
Research is crucial for designing effective user experiences. Let us work together and create a truly innovative UX that works for your users.
Cloud Solutions
Leave the operation of your software to us. Free up the time to focus on the things that matter to your business.